Delivery

Postage and packaging costs

No matter how many sales you shop from, you’ll only pay £5.99 for postage and packaging shipments to Mainland UK or for postage and packing shipments to Ireland and the Channel Islands it only costs £7.95. 

Products of a large size that are fulfilled directly by our supplier, may incur an additional delivery charge. Please check the product description or basket page for further details on shipping costs’

Delivery times 

Our delivery dates vary depending on whether our suppliers need to deliver stock to our warehouse after you have purchased. You will find the delivery date for each sale displayed on the sale and product page, and at the checkout stage. 

Items available to us right away will be delivered to you within 2-4 days and when it will take longer, the delivery dates are made clear throughout your order journey. 

Please note that if you have ordered items from one or more of our sales, we will automatically split ship your order if certain items become available before others.

Express delivery

Why not choose to upgrade your order to express delivery for items that are immediately available?

Here’s how it works:

• Place your order by 7pm Monday to Friday to get it the next day.
• Orders placed after 7pm Friday to 2pm Sunday will be delivered on Monday, please note for the following postcodes orders will be delivered on Tuesday:
• BT, TR, PL, EX, IoM, TD, ML, KA, EH, G, KY, FK, PA, PH, DD. AB, IV

Please note express delivery to the following postcodes is always two working days: HS2,  KW 16-17,  PA61 – PA75,  PA78,  PH30,  PH41-44,  ZE 2-3

Next day delivery will cost:

• £ 7.50 for deliveries to Mainland UK.

Sadly, we are unable to offer next day delivery to Ireland or the Channel Islands.

Returns

You will have 60 days to return your parcel back to us from the date of delivery. All items returned must be unused with labels in-tact, and in their original packaging. Unfortunately, due to the way we manage stock within our warehouse, we are unable to offer exchanges.

How to return: Instructions

Create your return: Return portal

Please note: We will process your refund within 7 calendar days of receiving your return.

If you have chosen to use BrandAlley's Royal Mail returns service, £ 3.95 and £ 7.95 for FedEx will be deducted from your refund to cover the cost of this service.

Returns address 

BrandAlley Returns Dept
Unit 6, Hipwell Road
North Kettering Business Park
Kettering
NN14 1UA
 

For more information on our Delivery and Returns service, please visit our FAQ's